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Lottie is passionate about all things training, coaching, sales management, quality and customer service. She draws on almost 20 years experience with large multi-national organisations such as Regus Plc where she held director roles responsible for quality and standards, business development, sales and operations. Fluent in English, German and Swedish and a qualified NLP Master Practitioner and Coach, Lottie has developed people around themes of customer focus and emotional intelligence right across Europe.
An experienced executive coach, she thrives equally on a one-to-one basis and working with large teams. A judge at the UK National Customer Service Awards and a member of the ICF (International Coach Federation) and ICS (Institute of Customer Service), Lottie has a proven track record in effecting personal, organisational and professional change for clients.