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What does your reputation, your feedback, the way in which your business is viewed say about your culture?
1st April: traditionally the time for the media and some enterprising organisations to come up with tall tales which are designed to delight and bamboozle the public in equal measure.
For the interested observer, the way in which an organisation approaches April Fools’ Day says a lot about its culture and level of employee engagement. When attempts at even light-hearted jests are frowned upon it’s a fair bet that organisation is fairly hierarchical and autocratic in nature. At the other end of the spectrum when all attempts at delivering something approaching normal service are thwarted by continual pranking then either the organisation thrives on freewheeling interactions within a strong culture or the leadership have no control whatsoever.
But it’s not just on April 1st that the effects of organisational culture spill over into the public domain. Every action and interaction is ultimately governed by the culture. Every time an employee goes out of their way to deliver outstanding service, every time a solution is found which resolves an ongoing problem, every time a customer or supplier or investor feels good about their involvement with the organisation it is as a result of good culture. Conversely…well we won’t go into that now.
What does your reputation, your feedback, the way in which your business is viewed say about your culture? If it leaves a lot to be desired then it may be time to act; otherwise the only fool on April 1st will be you.