Blogs

Jo Geraghty

Director

Law Society 2020

Date added: 20th Apr 2015
Category: Customer Experience

The more inclusive and collaborative the business world becomes, the more that businesses and others can ‘future proof’ themselves against a changing world.

Where will you be in one year, two years, five years time?  It’s a standard interview question and it is one which business leaders ask themselves on a regular basis but it is also increasingly one which professional bodies and others are asking.

Once mere bastions of ‘getting it right’, increasingly professional bodies are looking to shape the future, to set the standards and to help those within their sector to make the most of opportunities afforded by changing technologies.  For example, when the FCA came into being it saw its mandate as much about driving forward the standards of the industry, seeking to shape the culture of those within the sector, as it did about regulation.

But professional bodies are not just there to change others; they also have to make sure that they themselves are in the optimal position to represent their own members.  In recognition of this, and of the pace of change within the legal sector, the Law Society is looking to develop a new strategy which will ensure that it is in the right place to represent those within the legal profession in the coming years.  Billed as Law Society 2020, the review is wide ranging and encompasses meetings, discussions and social media interactions including twitter conversations; all leading to a final strategy to be launched in the autumn.

The move by the Law Society is the latest in a series of moves by regulators and others who are looking to be more collaborative and more inclusive in their dealings with those whom they serve.  Businesses too are looking for a more inclusive way of working.  Customers are increasingly no longer people to be ‘sold to’, being now regarded as integral partners in the business mix.  Similarly suppliers have moved from being simply links in a chain to being partners in the overall vision.  The more inclusive and collaborative the business world becomes, the more that businesses and others can ‘future proof’ themselves against a changing world.  After all, when those on whom you depend have moved from outside the circle to within then they are working just as hard for you as you are for them.

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