"Clearly focused pragmatic and flexible project delivery"

The Culture Consultancy team demonstrated a pragmatic and flexible approach to the delivery of the project whilst maintaining a clear focus on key deliverables and milestones. We asked Culture Consultancy to complete a Culture Assessment across our organisation, spanning 12 countries, as we were keen to clarify our culture after a period of acquisitions and growth. The insight the assessment provided is enabling the Executive team to really articulate the ‘Arriva Way’ so we can suitably embed this throughout the organisation. The assessment also identified changes we could make to help us to effectively and efficiently deliver our strategic plan and develop an enhanced performance culture. The Culture Consultancy team have demonstrated a pragmatic and flexible approach to the delivery of the project, modifying their approach to accommodate our circumstances, whilst maintaining a clear focus on key deliverables and milestones. Throughout the project I, as the Sponsor, was kept well informed and engaged appropriately, so was always clear on plans, progress, and emerging results.

Alison O’Connor, Group HR Director


AXA PPP Healthcare

"A great job & a pleasure to work with"

His skills & working style combine to make Richard a pleasure to work with – he’s delivered a great job and he could not have done more for us with personal development support an unexpected bonus. Richard provided excellent support in enabling us to identify and act on additional new business opportunities. Working through cultural challenges, he has helped us break down silo working, develop and implement process changes and create new Management Information reporting enabling our various teams to track and act on leads more effectively. His combination of skills and style of working have made him a pleasure to work with – he’s delivered a great job and he could not have done more for us. As well as delivering against the project objectives, several team members have also benefited from personal development support– an unexpected added bonus which has made a huge difference to the individuals.

Fidelma Harris, Head of Individual Sales


John Hogg

"An excellent partner to work with"

Thanks to Culture Consultancy’s help the attitude of our staff has become refreshingly open and positive with a growing recognition of their important role in our business Over the past 18 months our Company has been working with Culture Consultancy on a “Culture Alignment Program”. We are a specialist chemical company with a world leading position in a niche arket, family owned, but have felt that our performance has not matched our expectations and that to make further progress we needed to ensure that we had full commitment from all our staff, and good alignment throughout our business. Culture Consultancy have designed for us an approach both to improve group interaction and dynamics, as well as supporting all our senior management with the implementation of our new way of running the business. Derek Bishop has taken the main lead in all the group workshops as well as designing the program. In addition we have been supported by two coaches, Lottie Skuthe-Cook and Maurice DeCastro. In all three cases we have been delighted with the way in which they have performed, and have no hesitation in recommending Culture Consultancy as an excellent partner to work with. We are now well through our program and although the initial work was quite taxing for some members of the team we are now beginning to see the benefits of changing our approach. The attitude of our staff has become refreshingly open and positive with a growing recognition of their important role in our business, and how much more productive we can be as a smoothly functioning team. There is no way in which we could have achieved this change without the assistance of Culture Consultancy and we expect to have an on-going relationship with them well into the future.

Robert Webb , Managing Director


Prudential Poland

"Quickly won the trust and confidence of stakeholders"

“Derek from Culture Consultancy was able to take a very ambiguous and high level brief and develop a detailed and thorough solution, outlining a clear road map for other colleagues to pick up as the programme we worked on moved from a planning in to an execution phase. Importantly Derek was also able to work collaboratively with a variety of stakeholders across the organisation, quickly winning their trust and confidence, which was absolutely critical.”

Richard Wazacz , COO Europe



"I’d happily recommend them to anyone who wants to align and engage their people"

“Culture Consultancy really took the time to understand our business and the real challenges we were facing, including the underlying causes.  As a result they have designed and delivered a programme that has really engaged the front line people in our firms in delivering a differentiated customer experience – bringing our Quality Solicitors  brand alive.

This increase in staff engagement has resulted in 97% of participants feeling very confident in applying the new skills and techniques they have been trained in.  Personally therefore, I’m really confident that this will not only benefit our customers but also our firms through an increase in new customers, plus advocacy and repeat business from existing customers.

Culture Consultancy have been a pleasure to work with and I’d happily recommend them to anyone who wants to align and engage their people”


Claire Smith, Partner Firms Director


Hudgell Solicitors

"A very pragmatic and flexible, yet commercial approach"

Following the acquisition of a competitor we engaged Culture Consultancy to work with myself and the senior management team to bring together the 2 companies into one business – one culture.  They lead us through an exercise to develop a new mission and set of values which encapsulated the core ethos of who we are as a business.  The subsequent implementation plan is now embedding this newly designed culture into all aspects of our business, effectively engaging and developing our people through the changes, including the development of the senior management team.

The Culture Consultancy team have demonstrated a very pragmatic and flexible, yet commercial approach to the project, in a style that works really well for people at all levels within our business – often feeling like they were actually part of our own team.   They have been one (or more) steps ahead – often identifying and solving problems before they arose.  They consistently deliver on their promises and have kept us very well informed throughout.

Neil Hudgell, Managing Director



"Experts, guides, facilitators and challengers"

Culture Consultancy have been fabulous experts, guides, facilitators and challengers in enabling us to design the future culture we need to support delivery of our strategic plans, particularly as we continue to transition our company internationally.   Quentin has worked extremely well with our executive team, ensuring we define something truly meaningful and practical to guide the business and our people – a set of Mission, Vision and Values that people are really engaging with.


We truly value the difference culture experts make to the quality and value of the outcomes, particularly individuals who understand the commercial intricacies of business.  We’ve been delighted with the approach, the way people have been engaged and that we now have a team of managers taking ownership for driving forward and embedding the newly defined culture.  The support we have received from Culture Consultancy has been great and we are continuing to tap into their expertise as we continue our culture change journey.

Moira Brown, Senior Vice President - HR, Corporate Communications & Change Management


England Golf

"Successful development of values based framework and engagement across the organisation"

Culture Consultancy has made a great contribution to the development of a Values-based culture. The work included expert facilitation of both large All Staff events and small Senior Management Team and Board meetings. Through the introduction of some simple tools and processes, Simon has helped us produce a set agreed Values and values-based Behaviour Frameworks that are clear and owned by the whole organisation.

The engaging and thoughtful way Culture Consultancy approach all of their work is already starting to have a positive impact within the organisation, even before the final aspects of the work have been fully embedded. The great working relationship developed with the Director of Strategy and Governance and the HR team enabled the project to be completed quickly and effectively – we could not have managed it without your assistance.

Rod Findlay, Strategy Drector



"High energy, engaging activities, message spot on"

Energy levels have been high, activities have been engaging, the pace has been perfect, the messaging has been spot on. For more information see this video.

Paul Hackett, Chief Executive