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One of the easiest ways to encourage a sense of employee engagement and community is to get workers talking and engaging with each other and an impersonal medium such as e-mail will not achieve the desired aim.
A survey by Sennheiser Communications has revealed that the average British worker receives 1,728 pointless e-mails at work each year. A third of those polled cited one person within their team who was known for regularly sending pointless e-mails whilst half identified colleagues who were known for copying everyone into ‘round robin’ e-mails.
Of course the definition of pointless is in the eye of the beholder so whilst comments about the fridge needing cleaning or running out of toilet paper were deemed pointless, e-mails which announced the arrival of birthday cakes were seen as welcome. Interestingly, one of the e-mail subjects deemed pointless in the survey was congratulatory e-mails about a job well done, showing that in those offices at least there is some hard work to do on boosting engagement between leaders and their teams.
Whether an e-mail is welcome or not, the survey once again highlights the way in which e-mails are seen as a quick and easy way of communicating within the office and yet at the same time thoughtless use of this medium can be a sign of an office culture which doesn’t value the individual or their time. One of the easiest ways to encourage a sense of employee engagement and community is to get workers talking and engaging with each other and an impersonal medium such as e-mail will not achieve the desired aim. Simply picking up the phone or chatting face to face can quickly lead to a sense of cohesion, something which blindly mass-broadcasting e-mails can rarely achieve.