Get to know our team of experts
Our team are all passionate about the impact that people and culture have on business performance. Collectively, we bring to the table more than 100 years’ experience in culture change, leadership, and business transformation.
We possess a unique mix of industry expertise in HR, communications, leadership, customer service, stakeholder engagement, branding and creative, which means we stand out from the crowd.
We are friendly, astute and innovative with a good mix of grit, flexibility, and fun. We’re definitely not shy and reserved! We won’t do things we don’t believe in, or that we don’t think will have the right impact.
Jo Geraghty – Director
Formerly Head of HR for Goldman Sachs France and Switzerland and with 16 years’ experience working in change management for various investment banks across the globe, Jo Geraghty brings a wealth of practitioner experience to change projects.
With a global reputation as an expert in building high performance cultures, Jo specialises in working with CEOs and leadership teams of global organisations operating in large, complex and regulated environments; helping to deliver sustainable performance improvements through successful organisational culture change. Jo is also a speaker on high-performance leadership and organisational culture and a regular guest lecturer at several of the UK’s leading business schools.
A qualified Executive Coach, Jo is motivated by seeing leaders excel in their careers. She has a Diploma in Coaching from The Coaching Academy and is a Master Practitioner in Neuro-Linguistic Programming and an accredited MiRo Practitioner. She was recognised in the 2017 Smith & Williamson Power 100 Index for her work to boost productivity through positive company culture.
Jo is a sports enthusiast and actively participates in cycling, running and skiing whilst also enjoying theatre, reading and travel.
Derek Bishop – Director
Formerly a customer service leader within financial services, Derek Bishop has over twenty years’ experience of leading people and delivering business results in high volume and complex environments.
As an expert on culture change, leadership development and customer experience he is considered one of the leading thinkers on creating high-performance cultures, enabling the turnaround of under-performing businesses and shaping new start-ups for corporates. He is also a keynote speaker covering topics such as leadership excellence, high performing teams, organisational culture, creating alignment throughout the end to end service delivery chain, customer service excellence and leveraging the value of outsourcing.
As well as being an author and speaker Derek works with leadership teams of global organisations, helping to deliver sustainable performance improvements through successful organisational culture change. Thanks to his unique skill set, experience and thought leadership perspectives, Derek is also a trusted advisor to several CEOs and senior teams around the world.
Derek has a passion for waterskiing as well as enjoying kayaking, cycling, skiing and worldwide travel.
Alana Slater – Executive Assistant
Alana has over seven years EA experience, working in a variety of industries globally from London, to Dubai, to New Zealand. Dedicated and approachable, Alana works collaboratively with individuals to ensure a smooth and efficient running of business, always on hand to provide effective executive support.
A psychology graduate, Alana has a strong interest in human behaviour and interaction, making Culture Consultancy the perfect place for her to be. A determined learner, Alana is always eager to enhance her skills, completing a certificate in Integrative Health Coaching during her time living in Dubai.
Outside of work, Alana’s passions lie in fitness and food. An obsession with group fitness and HIIT workouts keeps her active and a love for food keeps her full.
Janine Dierks – Head of Operations
Janine has a background in both Project Management and Business Analysis, and brings both of those skills and experiences together to deliver high quality transformation to organisations. A senior consultant, Janine has a proven track record in identifying, developing, planning and resourcing the delivery of business change to deliver business benefit.
Janine has significant hands on experience of implementing Process Change (BPR) to ensure Business Readiness and Operational Excellence across locations/organisations and has strong process mapping, reporting, numerical and data analysis skills. Highly efficient and productive, Janine has excellent stakeholder engagement and communication skills ensuring shared understanding and enabling buy-in and sign off.
Rebecca Spiller – Head of Marketing
Rebecca has more than ten years marketing expertise with a breadth of experience across a variety of industries, working in some of the UK’s most prolific scale ups.
No element of the marketing mix shall be left unturned with Rebecca – from strategy, insight, branding, copywriting, to podcasting and digital marketing. She’s built a reputation for winning awards, designing processes, and creating tangible business impact.
Her passion for culture has been bubbling away for years as she launched one of the UK’s first dedicated DEI products and the UK’s leading DEI and culture podcast.
When she’s not diving into marketing, she’s diving into the pool as part of her triathlon training or she’s busy scribbling away and perfecting material for her stand-up comedy.
Tracey Cleland – Creative
Tracey is a twice BAFTA nominated Creative Director, Producer, Copywriter and Project Manager with over 20+ years of experience working in the Advertising and Media industries. She started out her career at MTV filming festivals and interviewing pop stars, before moving into Animation and Advertising (Turner Broadcasting & Viacom Inc.) where she managed large teams in the creative process before becoming a business owner herself of a successful London brewery.
Tracey’s strength lies in bringing people together in teams to get the best results, she has even secured herself a place at the Tavistock & Portman to learn counselling and psychotherapy to widen her skillset.
When she’s not working for Culture Consultancy, she’s volunteering at Maytree Respite Centre a charity that provides a unique residential service for people in suicidal crisis, hanging out with her dog Gloria, going on adventures with her daughter and pretending she likes the gym.
Nicola Cardwell – Consultant
Nicola is an organisational development consultant specialising in Leadership, Culture Change, and Inclusion, with 20+ years of consulting experience. She is skilled at helping clients to clarify their strategic objectives and co-designing impactful development interventions, systems, and processes to bring them to life. She does this with robust empathy, seeking to build commitment and capability for all involved in the change process.
Nicola has significant experience working within large complex organisations including professional services, FS, Technology, FMCG, Engineering and Public Health sectors. Nicola has a reputation for challenging and supporting senior and future leaders, being commercially astute and focused on making a tangible difference. Nicola has lived and worked in the Middle East and has held several global roles throughout her career.
From 2014 to 2018 Nicola led PwC UK’s Inclusive Leadership cultural and behavioural change agenda. This involved building the Inclusive Leadership Strategy and Capability of senior business leaders and their teams. Nicola also led the design and execution of critical interventions to support PwC UK’s published gender and ethnicity talent targets.
Nicola holds a Masters in Leading and Facilitating Transformative Change, is an AoEC Accredited Professional Executive Coach and Systemic Team coach and is a Member of the CIPD.
Nicola is a trustee for New Leaf Support, a charity supporting victims of domestic abuse. Outside of work she can be found transporting children to various sporting and social events, walking the dog, and playing cricket.
Nigel Watson – Consultant
Nigel is an advisor, trouble-shooter, coach & facilitator: focusing upon creating a step-change in people’s performance; helping to build greater capacity & resilience within the organisation.
A key enabler & facilitator to programmes of leadership, transformational change & culture, he has worked with many of world’s largest and most effective organisations including: Augusta Westland, BP, BAE Systems, Police, HP, KPMG, Nationwide, Serco & Vodafone. Nigel has also been involved in creating a joint civilian leadership school at the Royal Military Academy, Sandhurst, & working with the England 2003 Rugby World Cup Winning Squad, developing a shift in behaviours & performance.
Originally from the Cumbria, Nigel lives with his wife and three children in rural N. Wiltshire. His passion for ‘off-piste’ travel & exploration led him to co-found the Global Children’s Trust, supporting disadvantaged children across the globe. His love of sailing also came to the fore when he joined the team responsible for training the skippers/crew of the BT Global Challenge Yacht Races.
Karen Durkin – Consultant
Karen brings a depth of insight drawn from her background as an Anthropologist, skilled in interpreting patterns of human behaviour and culture, and refined by working as an organisational development consultant in the corporate jungle of large and complex organisations.
She works in partnership with business and HR leaders to help their organisations navigate the human side of business change, sharing her expertise in Leadership Development, Diversity & Inclusion, Culture Change and Resilience & Well-being. Karen has twenty years of consultancy, facilitation and executive coaching experience across professional services, financial services, public sector and the charity sector.
Karen has a reputation for being highly perceptive, balancing compassion for the challenging context in which her clients operate, with the tough questions that enable them to unlock new thoughts, behaviours and processes that will help them realise their full potential.
Sam Monteath – Consultant
Sam has worked in employer marketing for over 16 years and has tackled over 100 projects across all sectors. His passion is in helping employers improve employee engagement, organisational culture and employer brand, using a research-based approach. This involves a mix of qualitative and quantitative research including: interviews, surveys, focus groups, shadowing, and evaluation.
Sam has worked extensively with Asda as their research partner on an award-winning project to define their employer brand as well as leading the research to strengthen the Asda culture. He has also worked with a global retail bank who had previously run a major culture-change initiative but they needed to establish if there was a case for further change/investment. Sam lead this research and incorporating best practice from elsewhere, formed overall themes of the enablers and inhibitors in their culture and made recommendations to address the latter.
William Buist – Consultant
William has a reputation for taking an innovative view of business that harnesses opportunity. Through coaching, mentoring and consulting he enables business owners and directors to unlock sustainable profits and deliver future successes.
His background in the insurance sector has enabled him to hone his strategy and planning skills. This in turn led him to develop his Journey to Collaboration approach – a process that defines how business collaboration develops and through which business leaders can reduce the costs of coordination in their businesses and unlock additional sustainable profits.
William is committed to lifelong learning and continues to develop his own skills and experience as he helps businesses to develop theirs. Focus, clarity and perspective are just some of the attributes which clients praise William for bringing to their business.
Emma Haslam – Consultant
With over 20 years industry experience, Emma works with global leaderships teams with ambitious growth plans who seek cultural alignment / change following acquisition or new direction.
Starting out at SIEMENS in strategy & business development, Emma then spent 12 years in senior leadership positions within Volkswagen AG (Germany, Spain, UK) at AUDI, SEAT and Bentley. Emma was responsible for creating & deploying the Bentley 2018 & 2025 strategy, transformation programme and culture change programme that won acclaim In the European Industrial Excellence award 2015. Emma also leads coaching & leadership development programmes within Banking and Aerospace sectors.
Clients often say how Emma’s strengths lie in bringing people together into cohesive teams whilst tackling deep rooted cultural challenges and providing good balance of strategic thinking and pragmatism (with some quick wins).
Giles O’Halloran – Consultant
Giles is a specialist HR consultant, coach, speaker and columnist.
He started his HR career with IBM and worked in the fields of recruitment, employee relations and business partnering. Giles designs and facilitates people strategy and HR transformation programmes, advises organisations on effective resourcing techniques, HR operating models and HR technology, and has delivered proven supportive outplacement services during sensitive restructures.
He has unique experience working in highly sensitive environments such as security, defence, government, and policing, as well as technology, recruitment, financial services, professional services and retail sectors. He’s worked across Europe, Africa and the Middle East, often with multinational and multicultural teams and over the last year has been working with the BTP, CNC and other police forces.
He’s a renowned columnist with a leading Defence & Security career transition publication and has written over 150 articles, blogs, and posts on employment, HR and the changing nature of work. He has since worked in other senior HR roles across Europe, advised at Board level, and implemented both strategic and operational HR business solutions.
Cris Beswick – Consultant
Originally trained as a product & industrial designer, Cris spent over a decade as a successful entrepreneur & CEO building an award-winning design group. After structuring a full exit 2008 he is now recognised globally as a thought leader on innovation leadership and creating innovative organisations.
Because of his own business background Cris knows exactly what it’s like to wear the CEO’s shoes putting him in an excellent position to work with and advise senior leaders of global organisations on strategic approaches to differentiation and innovation. As such Cris has coached, advised and delivered keynotes to some of the worlds most successful companies on how to become exceptional by building future oriented innovation strategies, leadership approaches and organisational cultures.
Cris has also delivered executive education programmes on innovation for leading UK and international business schools such as Henley Business School, Cranfield University’s Centre for Competitive Creative Design and Synergy Business School in Dubai to name but a few.
Cris enjoys good food & fine wine and is passionate about worldwide travel with his wife Nikki and their two girls Roma and Mila.
Lottie Skuthe-Cook – Consultant
Lottie is a Personal Certified Coach whose passion lies in seeing her clients unlock their potential and grow. With over 20 years of experience as a coach, facilitator and trainer she provides an environment full of energy, warmth, and challenge in equal measure, which in turn enables her client’s performance to excel.
She lives by her three core values – trust, honesty, and respect – and as a result, she works best with clients who share them. Lottie will invest whatever it takes to get to know her clients and their business to find the right balance for the working relationship, ensuring the greatest return on investment.
She is known by her clients for her ability to be both challenging and encouraging in appropriate measure and ensure a focus on the agreed outcomes in a safe and trusted environment.
Drawing on almost 20 years’ experience with large multi-national organisations, Lottie has held director roles responsible for quality and standards, business development, sales and operations prior to becoming a coach and consultant in 2001.
A Swedish national, Lottie is fluent in both English and German.
Anthony Manning – Consultant
Anthony is an experienced team leadership coach and facilitator with an MA in Management Studies and an MSc in Training and Development. Anthony has gathered extensive experience as a senior HR Business Partner, Head of Learning and Development, Executive Coach and OD Consultant in two of the Big Four accounting firms.
He supports leaders and their teams with culture-winning communication, managing and leading through change and working with conflict and difficult conversations.
As an enthusiastic and lifelong learner, he is a Fellow of the Chartered Institute of Personnel and Development and completed his postgraduate coaching qualification at Henley Business School, and recently completed a Counselling and Psychotherapy diploma.
Anthony is a session musician, qualified sports coach and has reached the grade of Tae Kwon Do Grandmaster.
PJ Stevens – Consultant
PJ is an all-round culture change consultant who has spent 18 years on a mission to help build better businesses.
Working with business leaders using industry-leading change management methodologies to deliver outstanding business outcomes, he is our expert in purposeful change. He does this by harvesting the talent and knowledge that exists in people and teams , but too often lays dormant in businesses – in order to elevate thinking and behaviours to deliver change and value creation in our eco-systems.
PJ is a purpose-led Transformational Change Management Consultant, and a highly experienced Facilitator, Coach and Confidant to Executives, Leaders and Entrepreneurs.
PJ has proudly worked for clients such as Rolls Royce, MBDA, Westons Cider, Bunzl, Eskom, Givenchy, BMW, QAPCO (Qatar), Lloyds Banking Group, DMG World Media, Centrica, EDF Energy, Nabarro, Clifford Chance, RBS, Shell, HSBC, the Royal Voluntary Service, CTBF charity, Zeneus, GSK and Shire Pharmaceuticals, and some private and sporting clients including Premier footballers, Olympic medallists and European Golfers.
PJ releases more value from every organisation’s greatest asset – their people – and translates that into purposeful change and value in the business, at the individual, team and organisational level.
Katie Mayers – Consultant
Katie is an award-winning communications, engagement and strategy specialist, who has spent 20 years supporting organisations to powerfully communicate and connect with their audiences across the public, not for profit and corporate sectors.
Having worked for more than 10 years in senior leadership communication roles – leading multi-disciplinary teams and providing counsel to Board Members, Chief Executives and Politicians – she brings expertise across the strategic communications spectrum, to drive and support the creation of organisational culture, manage change, and create positive impact. Alongside her communications expertise, Katie is an accredited leadership coach.
Colin Middlemiss – Consultant
With 20 years of experience, Colin helps to deliver successful, transformational change within clients’ businesses through effective Communications and Engagement Strategies and expertly executed plans. He has worked with small businesses right up to large-scale ones such as Morrisons, BAE Systems and NPower, supporting their business objectives by running day to day teams, supporting change, and building engagement throughout an organisation.
Colin’s experience includes leading and managing successful communications and engagement teams, developing compelling corporate narratives that engages and inspires colleagues, designing digital-first communications and engagement strategies, emergency and crisis communications and the delivery of expertly managed and engaging events.
Ravi Khanna – Consultant
Ravi is an experienced organisational development consultant, specialising in culture change, employee engagement, leadership development, diversity and inclusion and wellbeing. An accredited coach, facilitator and mentor, Ravi started his career in customer experience management before transitioning into people advisory consulting in 2009.
Focussed on creating cultures that help align people with strategy and cultivating the behaviours that enable the achievement of organisational goals, Ravi has designed and delivered behavioural change interventions for businesses operating across EMEA, APAC and the Americas.With a background in psychology, psychotherapy and meditation, Ravi is fascinated by the human mind and challenges individuals and teams to unlock their potential by transforming outdated beliefs and adopting new mindsets that underpin positive change.
Deborah Hartung – Consultant
With over 21 years’ experience in all things HR, Deborah is perhaps best known for her contributions as a global HR Influencer and Thought Leader in the areas of culture, leadership development, employee experience, performance management, HR transformation and the future of work.
Deborah specializes in helping businesses to craft their strategic narrative and maintain enviable cultures and high-performing project teams. No stranger to complex projects and multiple workstreams, Deborah loves a creative culture challenge.
Known for her humour, warmth and heartfelt authenticity, Deborah is the author of Amazon best-seller “Talent Liberation: The Blueprint to Performance Management in the New World of Work”. She is a popular speaker, guest writer and podcaster whose passion for people, technology and the human experience at work, is not only palpable, but infectious.
Chloe Walton – Consultant
Chloe is one of our lead financial services consultants with 20 years of corporate experience at a senior level in FTSE 100 organisations. Her career has taken her from accountancy and finance; into data visualisation, client management, technology start-ups, and now into consultant leadership effectiveness and culture change.
A member of the International Coach Federation (ICF) and the European Mentoring and Coaching Council, Chloe is also a certified leadership coach (CPCC) with the Co-active Training Institute, Growth Mindset specialist and Spotlight for agile leadership © accredited to enable the development of leaders across the world.
Chloe works with organisations harnessing the power of human connection, to provide access to different perspectives, as a key to becoming more effective and inclusive leaders and businesses. Being open to cognitive diversity in a safe environment is the key to unlocking real culture change. At the core of Chloe’s experience, there has always been a curiosity and passion for how amazing people can be when given the right support, self-awareness, environment, and open-minded leadership to feel inspired and engaged.
Chloe uses a combination of Leadership Coaching; Values led leadership, Reverse Mentoring; Growth Mindset diagnostics and Strength’s assessments, which all help individuals, groups, and organisations to stimulate engagement and embed real culture change.
Helen Reeve Morris – Consultant
Helen is our consultant with a unique blend of financial and HR experience. She began her career at PwC, where she qualified as a Chartered Accountant before moving over to work in the culture and behaviour space.
Helen’s background makes her a highly versatile consultant – people-focused and strategic, as well as a commercial leader. Helen’s broad range of experience has been gained from working both domestically and internationally and having the opportunity to engage with an extensive range of stakeholders at both Board and Executive level.
Hugo Clarke – Consultant
Hugo brings a unique breadth of experience as a leader and mentor with over 30 years working across military, government, commercial and non-profit sectors. Within the military, he served in diverse leadership roles in the First Gulf War, Iraq, Afghanistan and Northern Ireland. He also worked with the HALO Trust, a mine clearance charity, leading teams in Angola and Afghanistan in the pre-Taliban era.
Since leaving the army in 2013 he developed and ran community cohesion projects in diverse cultural and social groupings across the UK and led the UK office for the Risk Advisory Group’s government services and risk practise. He has considerable experience delivering leadership and risk culture programmes for governments, large commercial organisations across a multitude of sectors, and start-ups within the UK and globally.
Hugo is passionate about risk culture and cultural identity. He works with the British Institute for Studies in Iraq on a project he originated to open a museum in Basrah, Southern Iraq. He has lectured widely on the relationship between social cohesion and cultural identity.
Andrew Deller – Consultant
Andrew is a highly qualified, experienced ‘development’ consultant who works with individuals, Leaders and teams to enable them to operate at their best.
Andrew is CIPD qualified with a background in Financial Services and significant experience of developing leadership capability in Africa and the Middle East. As a leader in business for 16 years, Andrew has a range of experience spanning HR business partnering and operations, leadership development and organisational change and has worked with organisations large and small. He demonstrates flexibility and adaptability in building relationships with individuals at all levels, in order to drive personal development and changes in behaviour. Andrew is design, execution and results focussed and operates to the highest standards of integrity.
Andrew’s leadership development experience includes work with Leaders and Intact teams across the financial and professional services industries, pharmaceutical, technology, manufacturing and media. Clients include: Tetrapak; National Commercial Bank, KSA; EY; Barclays; Vodafone; AstraZeneca; Sharp Electronics; BMW; Bank Muscat International; CISCO; Acino Pharma; Accenture; BBC; Lloyds Banking Group; Smith & Nephew; Standard Chartered. Andrew lived in Riyadh for 18 months whilst working for Tadawul, Saudi Stock Exchange which has led to a range of leadership development projects with clients in the Middle East.
Andrew works with Leaders at all levels within organisations to develop their awareness, mindset and capabilities so they may know how to lead their teams with vision, energy, imagination and attention.
Gillian Mason – Consultant
Fresh from a Head of Organisational Development role in a regional Utility Gillian is all about culture, leadership and behaviours that drive best self and authentic performance. With 25 years of experience in learning and development she is a highly experienced facilitator with enthusiasm and energy; an impactful presenter with great presence, honesty and has a great use of storytelling.
She is known for being a credible and trusted strategic thinker as well as a powerful planner and commercially minded trouble shooter. She will bring confidence to and structure around your strategy and change whilst having the flexibility and positivity to make any subject matter interesting and enjoyable.
Having developed and implemented people strategy in organisations – the reality and challenge of culture shift is not lost on Gillian who will bring a realistic and refreshing approach.
Gillian has worked with and across a number sectors including Education, Utilities, HR, Training, Retail, Media, Advertising, Sales, Customer Service, Health care, Emergency services and Insurance and in helping organisations thrive and leaders grow, make career and life decisions and transition to their next big thing.
Out of work there is nothing Gillian likes better than being in woods or on the beach with her family and Wilf and Fred (her 2 dogs) and a good pub at the end of it or in the heart of the home cooking up a feast.
Jo Houchin – Consultant
Jo is a Learning and Development professional with over 20 years’ experience in developing people, teams and organisations. Working across public, private, utility and HE sectors with a wide range of people including, academics, surveyors, engineers, managers, and leaders of all levels.
Having extensive experience across a variety of sectors, Jo has built a depth of understanding of different cultures and the organisational challenges faced by them. Her passion is helping people become more aware of how they can help themselves and providing them with the tools and motivation to achieve real performance improvements.
Jo is a Level 7 qualified coach with a Post Graduate Diploma in Coaching Psychology. This gives her a diverse and pragmatic coaching tool kit to suit a broad range of coaching needs and preferences. Her approach is both reflective and challenging, drawing on her psychological training to identify unhelpful patterns of behaviour, and unravel barriers to personal and organisational change. Those who work with Jo can expect to learn much about themselves and the impact they have at work in an exploratory, non-judgmental environment.
Beyond coaching, Jo is an experienced facilitator and leadership development specialist. In organisations she takes a systemic approach, developing individuals, teams and the organisational context to bring about change.
Rachel Perkins – Consultant
Rachel is an organisational effectiveness professional with over 20 years of experience in the Financial Services sector. She has worked across recruitment, learning, talent management, culture change and leadership development to help individuals, teams and organisations become more effective.
As a trained coach and business psychologist, Rachel has a keen interest in what makes people tick and how to create organisations where people can thrive. With a strong eye for rigour and detail and a natural curiosity about people and their perspective, Rachel designs and facilitates impactful interventions which give people the opportunity to move forward with greater confidence and commitment.
Mel Rees – Consultant
A customer experience and employee engagement specialist, Mel has vast experience in devising data driven, strategic programmes to help organisations prioritise their customer experience. Mel is passionate about equipping, engaging and empowering employees to do the right thing for their customers.
Mel has experience in leading the delivery of successful, insight led, customer experience and employee engagement programmes across a number of sectors including financial services and utilities and more recently as Customer Experience Director for First Group.
At First Group, Mel led the design and delivery of a transformational customer experience strategy including immersive employee training and the launch of a real time, customer and employee satisfaction measurement programme, all underpinned by a comprehensive internal communications plan. The programme delivered great results because it was rooted in real life experience of both customers and employees which meant the plan was pragmatic and credible and as such, had great buy in at all levels of the organization.
Open and insightful, Mel builds trust and engagement quickly which allows her to deliver results at pace.
Carolyn Quainton – Consultant
An experienced customer experience consultant, Carolyn is passionate about driving customer and employee engagement.
Carolyn’s background is in the design of bespoke training content. She has created innovative, behaviour-changing training programmes for numerous leading organisations, including Post Office, First Group, Zurich, Costa, Barratt Homes and DIRECTV. All of these programmes have had one thing in common: to engage employees to deliver a better experience to the customer.
As a consultant, Carolyn has supported organisations with multiple aspects of CX, including: voice of the customer/employee programmes; customer and employee journey mapping; CX governance and strategy; driving a culture of customer centricity; customer value propositions; “Brand in Action” behavioural blueprints; “low effort” customer experiences and many more.
Personable, empathetic and outgoing, Carolyn is quick to build strong relationships with the clients she works with. She has a knack of quickly getting to grips with an organisation – its people, its customers and its challenges. And she has a talent for absorbing a vast amount of complex content and simplifying it for the target audience. Carolyn has worked extensively with front-line customer-facing employees, striving to understand the barriers that prevent the delivery of great customer service.
Carolyn’s other passion is film production. She’s an advocate of sharing real human stories (from customers and employees) on film to drive engagement. An experienced film producer, Carolyn creates engaging and emotive films to complement training programmes and support internal comms strategies.
Kerry Freeman – Culture Change Consultant
Kerry has 21 years financial services experience and is the former Head of Culture for NatWest Group where she took the Bank from 4th Quartile to 1st Quartile performance in the annual Banking Standards Board independent assessment of culture.
Kerry left NatWest Group to pursue her passion for culture, engagement and EVP, working with organisations in Forestry, Fintech, Legal, Energy and Education sector. She’s a specialist at reforming cultural practices, increasing employee engagement and creating award-winning EVPs that have demonstrable impact. Kerry has an enthusiasm for behavioural science and building psychological safety in workplaces and is passionate about making behaviour change practical and embedded.
She is an experienced and accredited facilitator and coach (face to face and online) with over 15 years experience of designing and running workshops, development courses and events for groups sizes from 5 to 300, from junior to c-suite level.
Sallyann Weston-Scales – Consultant
Sallyann has over 18 years experience of leadership coaching and culture change, supporting global brands to create more inclusive cultures, and develop and retain their key talent. She has worked in a wide range of sectors from advertising and media, pharmaceuticals, manufacturing, professional and financial services.
Sallyann is an expert in culture change, making it stick, and helping organisations to translate their values into behaviours which are clearly understood and embraced by their people.
She designs and delivers leadership development, inclusive leadership and women’s leadership programmes, incorporating 1-2-1 coaching to provide participants with the opportunity to focus on their perceived barriers. Sallyann is passionate about enabling leaders to discover and follow their true purpose and provide them with the tools to support their people to succeed. As a coach, she blends traditional coaching skills with her experience as a Neuro-Linguistic Programming (NLP) Master Practitioner and knowledge of Emotional Intelligence.
She was a Managing Director and Executive Coach at a leading D&I consultancy for nearly eight years, prior to that she was a Management Consultant with EY experienced in culture change and change management.
She has an MBA from Henley Business School and started her career as a commercial solicitor. Outside of work she enjoys running, yoga and managing a small property business.
Paul Longshaw – Consultant
Paul has a 20-year track record of driving employee engagement, business performance, change and personal & organisational capability.
He’s worked with big names in corporate, public, and charity sectors including Camelot, John Lewis, E.Midlands Electricity, Santander, JTI, Orange, Oxfam and the Prince’s Trust.
Paul spent 14 years at BP in a variety of roles, but notably, as part of the Corporate Affairs leadership team, setting up and managing BP’s Global Social Investment approach. During this period, he developed and communicated strategy & policy, designed group measurement and reporting requirements to track delivery, encouraged & implemented a change in behaviour and business practice across the BP group and embedded stakeholder engagement and social impact assessment processes with business units around the world.
When not working with clients, he’s happy spending time on the tennis court pretending to still be 25, in the garden realising he’s not, paddle-boarding, swimming and walking the dog. He’s served as a Magistrate since 2005 and held various charity board positions. Currently, he volunteers as a mentor & coach to unemployed young people and works for a charity supporting people with mental health difficulties and those who have been long-term unemployed.
Ed Beard – Consultant
Ed has 15 years experience as an integrated marketing strategist, with an MSc in Organisational psychology. Ed helps businesses adapt and thrive to bring about positive change. He’s great at creating shared purpose to engage and motivate workforces and teams, galvanising organisations and leaders to take a more human-centric approach to fundamentally change the way they operate.
He’s worked in some of the most renowned Digital and Advertising agencies, working for the likes of Expedia, COS, SAB Miller, The AA, Dominos, E.On, Asda, Barclays Wealth, HSBC, AstraZeneca, and Lloyds TSB.
Ed’s led and grown strategy teams, developed individuals to achieve their full potential, and set the cultures within agencies so teams across disciplines could thrive.
He then went on to work for Grace & Co, Digitas, LBj, Kitcatt Nohr, and the BBC. In 2020 he founded Liminal Store bringing together his marketing and organisational psychology expertise.
Victoria Garratt – Consultant
Victoria’s career to date has been focused predominantly on people development and communication where she has been fortunate enough to gain many years of experience working across the public, private and charitable sectors as a leader, coach, project manager and in learning & development.
In addition to her employed experience, she has worked for many years as a consultant, designing and delivering bespoke solutions in support of organisations that require upskilling of staff, leadership development, behavioural change and other professional development solutions.
Furthermore, Victoria is a qualified coach with a Diploma in Neuro Linguistic Programming (NLP) and is accredited in the performance psychology tool PRINT®. She uses these skills to coach individuals and teams across a wide range of clients and at all levels in the promotion of self-awareness, and to stretch, inspire, and create real and lasting change.