At Culture Consultancy we’ve been supporting clients in Financial Services to adapt and transform for over 15 years, creating high performing teams, exceptional leaders and responding to market, regulatory and workforce challenges and opportunities. We are a team of ex-FS professionals, culture, leadership and org psych experts so we really “get” the context.

What we do

We draw on our extensive Financial Services sector experience to help our clients:

  • Embed the right culture to deliver on their strategy
  • Define, measure and track cultural success measures  
  • Attract, retain and develop top talent
  • Upskill leaders and managers
  • Benefit from diversity and inclusion
  • Respond to a Skilled Person’s Report under s166

When you might need us

The Culture Consultancy team are often called in at key business inflection points such as:

  • Change in leadership
  • Strategy refresh
  • Mergers, acquisitions and IPOs
  • Digital transformation
  • Scaling/rapid growth
  • Globalising & reorganising

Trusted by

UK mortgage advice
Prudential
OneSavings Bank plc
Pepper Money
Goodbody
AXA PPP Healthcare
Travelex International Limited is a foreign exchange company
Global payroll, salary payments and pay-on-demand services – all delivered as managed services through a seamless, unified, global, cloud-based system.
Zurich Insurance Group
Financial Services
Lloyds Banking Group

“Culture remains central to our supervisory model. It is what underpins outcomes – firms with healthy cultures will be best equipped to adapt to a changing world and to consumers with changing expectations.”

Emily Shepperd, COO of The Financial Conduct Authority (FCA)

Start your journey with our Culture Assessment

Discover the cultural inhibitors & enablers in your business

The Culture Consultancy (CC) Culture Assessment is an award-winning culture diagnostic, recognised by both the CIPD and Business Culture Awards, and informed and enhanced by 15+ years of use with clients.

Using a combination of contemporary business and HR thinking with organisational psychology, it is underpinned by widely recognised cultural models such as Edgar Schein’s three levels of culture, Johnson & Scholes’ cultural web and Hatch’s dynamics of organisational culture. Get in touch to learn more…

“Seeing our MABology culture take shape and come to life has been brilliant. I’m so proud of everyone who worked on the project, but special thanks must go to Derek and the team at Culture Consultancy who really helped us get to where we are now.”​

Claire Smith, People & Culture Director at Mortgage Advice Bureau

“We were so impressed with CC. They have taken something very complicated and made it simple. We’re thrilled about the new culture they helped us create, and the way that they’ve supported and challenged us throughout has pushed us on even further than we could have anticipated.”

Greg Ingleton, HR Director at Pepper Money

“Their insight formed the highly compelling backbone to everything that came in defining and embedding our Mission, Vision and Values. They provided real energy to the project and delivered a full end-to-end service.”

Jim Brown, Group Head of Marketing at One Savings Bank

“Culture Consultancy made a challenging project simple and effective for us, translating multiple thoughts and ideas into clear and concise language that matched our style.”

Judith Lamb, Vice President, Global HR at CloudPay

“Culture Consultancy were able to take a very ambiguous and high level brief and develop a detailed and thorough solution.”

Richard Wazacz, COO Europe at Prudential UK

“Culture Consultancy – A pleasure to work with.”

Fidelma Harris, Head of Individual Sales at AXA PPP healthcare

Our Culture Discovery Workshops

For top teams wanting to power up their organisation’s performance and who want to partner with award winning experts in culture, leadership, customer and people experience, engagement and communication.

  • Facilitate an open dialogue about your people and culture challenges and their impact
  • Explore preliminary findings based on existing insights 
  • Share our recommendations for next steps 
  • Create alignment around the case for culture change
  • Establish quick wins and longer-term ambitions
  • Identify key business and people metrics to measure success

Some of our financial services success stories...

Mortgage Advice Bureau case study

Mortgage Advice Bureau – to be MABnificent

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OneSavings Bank and Culture Consultancy’s award winning culture change programme

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Creating a strong post-merger culture for Pepper Money

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Tell us about your culture challenge

For more information about our services, or to speak to one of the team…

2022 Gold Overall Winner